About This Policy
Lux Barbers ("we", "us", "our") operates from 4 The Circus, Kingston Rd, Leatherhead, KT22 7BZ. We act as the data controller for any personal information you share with us. This policy is written in plain English so you know exactly what we do — and don't do — with your data.
01
What Data We Collect
We only collect what we genuinely need to run our barbershop and provide you with a great service. We keep it minimal.
Your Name
When you book an appointment — by phone, in person, or via our website — we collect your first name (and last name if provided) so we can identify your booking and greet you properly when you arrive.
Phone Number (if provided)
We may ask for your phone number so we can contact you if there's a change to your appointment — for example, if a barber is unavailable at short notice. Providing your number is entirely optional.
Email Address (if provided via contact form)
If you submit an enquiry through our website's contact form, we collect your email address so we can respond to you. We do not add you to any mailing list without your explicit consent.
Website Usage Data
Our website may collect basic, anonymous technical data such as your browser type, device type, and pages visited. This data cannot identify you personally and is used only to keep our website functioning well.
Legal basis: We process this data under Article 6(1)(b) of the UK GDPR — it is necessary to perform the contract of providing barbering services to you, or to take steps at your request before booking.
02
How We Use Your Data
Your data is used solely to deliver our service to you. Nothing else. Here is exactly what we use it for:
Managing Your Appointment
We use your name and any contact details to schedule, confirm, and manage your barbershop booking at our Leatherhead location.
Service Communication
If your appointment needs to change, or if we need to reach you about your visit, we may use your phone number or email to get in touch. We will never contact you for unrelated reasons.
Responding to Enquiries
If you contact us through our website or by phone with a question, we use the information you provide solely to answer your query.
Improving Our Service
Anonymous, aggregated data about website usage may be used to improve how our website works. This never identifies you personally.
We never use your data for automated decision-making, profiling, or marketing without your explicit consent.
04
Data Sharing
We Do Not Sell Your Data.
Ever. Your personal information is not a product. We do not share, rent, or sell your data to any third party for commercial purposes.
In limited circumstances, we may share your data with trusted third parties — but only when strictly necessary:
Booking Systems
If we use a third-party appointment scheduling platform, your name and contact details may be processed by that platform solely to facilitate your booking. Any such provider is bound by a data processing agreement and may not use your data for their own purposes.
Legal Obligations
We may be required to disclose your information if compelled by law, court order, or to protect the rights, property, or safety of Lux Barbers, our clients, or others.
We do not transfer your personal data outside the United Kingdom or European Economic Area. All data is processed and stored within the UK.
05
Data Storage & Security
We take the security of your personal data seriously. Here's what we do to protect it:
Secure Storage
Any digital records are stored on secure, password-protected systems with restricted access — available only to those who need it.
Limited Access
Only authorised members of the Lux Barbers team can access your personal information, and only for the purposes described in this policy.
Retention Period
We keep your data only for as long as it is needed. Appointment records are typically retained for up to 12 months, after which they are securely deleted.
Secure Deletion
When your data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you.
Important: While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. If you have any concerns about data security, please contact us directly.
06
Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have a number of important rights regarding your personal data. These are free to exercise and we will respond within one month of receiving your request.
Right of Access
You have the right to ask us for a copy of the personal data we hold about you (a "Subject Access Request"). We will provide this within 30 days, free of charge.
Right to Rectification
If any data we hold about you is inaccurate or incomplete, you can ask us to correct it. We will do so promptly.
Right to Erasure ("Right to be Forgotten")
You can ask us to delete your personal data. We will do so unless we are legally required to retain it (for example, for tax or legal compliance purposes).
Right to Restrict Processing
You can ask us to temporarily stop using your data — for example, while you contest its accuracy — without requiring its deletion.
Right to Object
You have the right to object to us processing your data for certain purposes. If you object to receiving any communications from us, we will stop immediately.
Right to Data Portability
Where technically feasible, you can request your data in a structured, commonly used, machine-readable format so you can transfer it elsewhere.
Right to Complain
If you believe we have mishandled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's independent data protection regulator.
07
Contact Us
If you have any questions about this Privacy Policy, want to exercise any of your rights, or have a concern about how we handle your data, please get in touch. We're always happy to help and will respond within 30 days.
Lux Barbers
Address
4 The Circus, Kingston Rd
Leatherhead, KT22 7BZ
Phone
07494 058545Get In Touch
For any data-related requests or privacy questions, calling us is the fastest way to get a response.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.